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Terms and conditions

F.L.A.P. makes every effort to ship your order as quickly as possible. Currently all orders are shipped to Italy and the rest of the world solely with the most important carriers to guarantee our clients the best service.

Shipping fees are not included in product price and they are calculated separately according to variables such as volume, weight and destination country. Please contact us for further information.

In some countries, outside the EU, purchases may be subject to local duties and taxes, dock fees, brokerage fees or any other internationally related charges. F.L.A.P. is not responsible for the collection or payment of these duties, and if applied they remain the responsibility of the purchaser.

The customer is responsible for paying all shipping charges. Shipping lead time will be indicated in your order confirmation. Our exclusive creations are entrusted to expert and reliable shipping companies who effect delivery during normal office working hours. We therefore request that you indicate an address as well as a phone number at which you will be available at those hours. Returns/ Damages Policy
We make every effort to pack items so that they will safely arrive at your door.
In order to offer a high level of Customer service, F.L.A.P. requires that any and all product damages or shortages be reported within 3 business days of receipt of shipment by writing via email or letter. All procedures must be followed to allow for repair and/or replacement. Claims filed after 3 days will not be honored. Do not attempt to repair the merchandise.
If you receive a package that is damaged by the shipping company, please notify that immediately to the courier and confirm the damage by writing ‘goods received unchecked’. Without written acknowledgement a free compensation delivery or replacement will not happen. Please hold the defective or damaged products ready for a possible inspection and please send it to F.L.A.P.

Replacement parts
We realize replacement parts, restoring and additional elements for any chandelier in artistic Murano glass, both colored and transparent, ancient or new. It’s enough to send us some images of the piece to reproduce, and we will give you a quotation.

Information provided in accordance with Italian Legislative Decree no. 196/2003 (so-called ‘PRIVACY LAW’) Pursuant to art.13 of Law Decree 196/2003, we wish to inform you that the information provided by you or on any case acquired will be processed by F.L.A.P. as processing Controller using paper and electronic media:
1 – to carry out the service requested by you, to fulfill the related legal obligations, as well as the activities related and instrumental to the management of the contractual relationship;
2 – for promotional-advertising purposes of a commercial nature, marketing activities, sending material/offers using various mailing systems, and for providing information regarding initiatives/organized events;
3 – for market surveys, statistics, other study purposes; For the purposes indicated at item (1) providing data is mandatory. In particular, the data required by the REGISTRATION FORM (e-mail, name, surname, etc) are MANDATORY. Unless we receive such data in full, we shall be unable to provide the service.
For the purposes indicated at items (2) and (3) providing data is optional.

Your personal data will not be disclosed or notified to third parties not involved in providing the requested service or in the indicated purposes, nor will they be transferred abroad, except in compliance with art. 43 and following articles of Law Decree 196/2003.
Please note that you have the right to make updates, corrections or amendments to possibly incomplete or incorrect data. Furthermore, the cancellation of unlawfully completed data can be required, and all further rights (in accordance with article 7 of Legislative Decree 196/2003) regarding establishment of contact with the retainer of the data (F.L.A.P.) may be exercised.

Please contact F.L.A.P. for further information.